Faster solutions
Customer Service With Salesforce Service Cloud
Whether you’re a small business or an enterprise, Service Cloud can help you deliver world-class service and drive better business outcomes.
Transforming Customer Service
From seamless multichannel support to increased service efficiency and productivity, Service Cloud empowers businesses to provide exceptional support and build strong customer relationships.
How Does It Work?
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Features
Case Management
Omnichannel Routing: Route cases to agents based on their skill set and availability
Case Assignment Rules: Assign cases to the right agent or team automatically
Case Escalation Rules: Ensure that critical cases are handled promptly by the right person
Case Management Console: Manage all cases in one place and prioritize work with ease
Knowledge Management
Knowledge Base: Create, manage, and share knowledge articles to improve customer self-service
Knowledge Analytics: Analyze article usage and feedback to continuously improve content
Knowledge Search: Help customers find answers quickly with a powerful search engine
Collaboration
Collaboration and Chatter: Collaborate with team members and experts to resolve cases faster
Service Wave Analytics: Visualize data and share insights to drive better business outcomes
Salesforce Connect: Access and share data from external systems, such as ERP or HR systems
Automation and AI
Service Cloud Einstein: Use AI to automate routine tasks and predict customer needs
Macros: Automate repetitive tasks with pre-built macros
Web-to-Case: Automatically create cases from web forms, emails, or social media
Reporting and Analytics
Reports and Dashboards: Track and measure key performance indicators (KPIs) to improve performance
Service Cloud Console: View case histories and customer data in one place for faster resolution
Service Performance Metrics: Track and analyze service metrics to identify trends and areas for improvement
Integrations
AppExchange: Extend the functionality of Service Cloud with pre-built integrations from the Salesforce AppExchange
Salesforce Mobile App: Access Service Cloud on-the-go with the Salesforce mobile app
Open APIs: Integrate Service Cloud with other systems using open APIs
Customization
Customizable Page Layouts: Customize the layout of Service Cloud to fit your business needs
Lightning App Builder: Create custom applications and pages without coding
Custom Fields and Objects: Add custom fields and objects to Service Cloud to capture specific data
Case Studies
Latest From Our Blogs
Integrations
Frequently Asked Questions
Is Service Cloud easy to use?
Service Cloud is designed to be user-friendly and easy to use. It comes with a range of customizable features and a simple, intuitive interface that makes it easy to manage customer interactions and cases.
What types of businesses can benefit from Service Cloud?
Service Cloud is designed to be flexible and can be adapted to suit the needs of businesses of all sizes and industries. It is particularly useful for businesses that have a high volume of customer interactions across multiple channels.
How much does Service Cloud cost?
The cost of Service Cloud depends on the specific features and customization options you choose. As a Salesforce consulting company, we offer a range of pricing plans and can help you find the one that fits your business needs and budget.
What kind of support do you offer for Service Cloud?
We offer ongoing support and training for Service Cloud to ensure that your solution is running smoothly and meeting your business needs. We provide training for administrators, end-users, and executives, and offer support through phone, email, and chat.
What kind of customization options do you offer for Service Cloud?
As a Salesforce consulting company, we offer a wide range of customization options for Service Cloud, including custom workflows, automation, and integrations with other systems. We work with you to understand your business needs and create a solution that meets your specific requirements.
Can B2B Commerce help us reduce order errors?
Yes, B2B Commerce can help reduce order errors by providing customers with accurate pricing and inventory information in real-time, and by automating the quoting and proposal process. This can help eliminate common errors such as incorrect pricing or inventory levels, leading to fewer returns and improved customer satisfaction.
Can B2B Commerce help us expand our customer base?
Yes, B2B Commerce can help you expand your customer base by providing a more efficient and seamless ordering process that can attract new customers and retain existing ones. Additionally, B2B Commerce provides tools for managing customer accounts, such as custom pricing and catalogs, that can help you better serve your existing customers and attract new ones.