Empower Your Team With Salesforce Field Service Lightning

Streamline work orders, schedule and dispatch technicians, manage inventory, and gain insights for optimized field service efficiency and exceptional customer satisfaction.

What is Field Service Lightning?

Field Service Lightning provides a comprehensive suite of tools and features to ensure that businesses can deliver exceptional service to their customers. The platform uses artificial intelligence and automation to help businesses schedule appointments, optimize routes, and manage work orders. With real-time visibility into technician locations, job statuses, and inventory levels, businesses can easily manage their resources and ensure timely delivery of services.

Efficient Field Service Management

Streamline Work Orders

Simplify and streamline your work order management process, ensuring efficient task assignment, tracking, and completion.

Schedule and Dispatch Technicians

Seamlessly schedule and dispatch your field technicians, optimizing their routes and ensuring prompt service delivery.

Manage Inventory

Gain full visibility and control over your inventory, enabling efficient tracking, replenishment, and utilization of resources.

What Most Businesses Typically Say About FSL.

Average Response Time

First Time Fix Rate

Technician Utilization

Products

Field Service Lighning is packed With Features.

Discover how FSL empowers businesses to optimize their service delivery, enhance customer satisfaction, and drive operational efficiency.

Manage Tasks | Schedule Appointments

Work Orders

Capture all service request details, customer information, tasks, and appointments in a centralized hub.

Efficient Field Service Operations at Your Fingertips.

From seamless appointment scheduling to comprehensive task management, FSL empowers you to deliver exceptional service, maximize technician productivity, and exceed customer expectations.

Comprehensive Information Capture

Capture and store all relevant service request details, customer information, tasks, and appointments within a centralized hub.

Streamlined Task Management

Manage and organize tasks associated with work orders, ensuring efficient execution and timely completion.

Customer Engagement

Maintain a comprehensive record of customer interactions, enabling personalized service delivery and effective communication.

Appointment Scheduling

Schedule and manage appointments within the work order system, optimizing technician availability and ensuring timely service delivery.

assignments | routing | notifications

Scheduling And Dispatching

Efficiently assign and dispatch work orders with the Scheduling and Dispatching feature of FSL. Ensure the right technician is assigned to each job, optimize resource allocation, and deliver prompt service to customers.

Dynamic Assignment

Assign work orders to field technicians based on their skills, availability, and proximity to the service location.

Automated Notifications

Automatically notify technicians about new work orders, changes in assignments, and updates to job details.

Intelligent Routing

Utilize advanced algorithms to optimize route planning and scheduling, considering factors such as traffic conditions, distance, and priority.

Inventory | Spare Parts | replenishments

Inventory Management

Efficiently track and manage inventory and spare parts for seamless field service operations. Ensure technicians have the right equipment and materials on hand to complete tasks promptly, minimizing delays and improving overall service quality.

01

Inventory Tracking

Increased Revenue

Real-time tracking of inventory and spare parts, ensuring accurate stock levels and availability for field service operations.

02

Stock Management

Reduced Errors

Manage and organize inventory, ensuring technicians have access to the right equipment and materials needed to complete their tasks.

03

Replenishment Notifications

Improved Efficiency

Automated notifications and alerts when inventory levels are low, allowing proactive replenishment to avoid stockouts.

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